Computer Problem Report Form

    1. Describe your problem:

    2.  Now, describe the problem accurately:

    3. Speculate wildly about the cause of the problem:

  4.  Problem Severity:
        (Select one)

 Very minor
 Very, very minor
  5.  Nature of the problem:
        (Select all applicable)

 Locked Up
 Strange Smell
  6.  Is your computer plugged in?  Yes    No
  7.  Is it turned on?  Yes    No
  8.  Have you tried to fix it yourself?  Yes    No
  9.  Have you made it worse?  Yes
 10.  Have you had "a friend" who "knows all about computers" try to fix it for you?  Yes    No
 11.  Did he/she make it even worse?  Yes
 12.  Have you read the manual?  Yes    No
 13.  Are you sure you've read the manual?  Maybe   No
 14.  Are you absolutely certain you've read the manual?  No
 15.  If you read the manual, do you think you understood it?  Yes    No

   16.  If "Yes", then explain why you can't fix the problem yourself:

   17.  What were you doing with your computer at the time the problem occurred?

   l8.  If you answered "nothing", then explain why you were logged in:

 l9.  Are you sure you aren't imagining the problem?  Yes    No
 20.  Does the clock on your home VCR blink 12:00?  Yes    What's a VCR?
 21.  Do you have a copy of PCs for Dummies?  Yes    No
 22.  Do you have any independent witnesses to the problem?  Yes    No
 23.  Do you have any electronics products that do work?  Yes    No
 24.  Is there anyone else you could blame this problem on?  Yes    No
 25.  Have you given the machine a good whack on the top?  Yes    No
 26.  Is the machine on fire?  Yes    Not yet
 27.  Can you do something else instead of bothering me?  Yes